Sales & Customer Experience Executive

Caliber Organisation; Mumbai, Thane, Navi Mumbai; On-site; INR 400,000 - 560,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a Sales & Customer Experience Executive to drive sales and ensure an exceptional customer journey. You will interact with customers via calls, emails, WhatsApp, and other channels, understand requirements, and convert inquiries into sales.

The role emphasizes building long-term relationships, upselling, and coordinating with internal teams to resolve customer needs. You will be measured on targets and customer satisfaction.

Qualifications

• Customer-focused and target-oriented Sales & Customer Experience Executive.
• Interact with customers, understand requirements, generate sales opportunities, handle objections, and build long-term relationships.
• Comfortable interacting with customers via calls, emails, WhatsApp and other channels.

Responsibilities

• Interact with prospective and existing customers through calls, emails, WhatsApp, and other channels.
• Understand customer requirements and recommend appropriate products/services.
• Generate and qualify sales leads through inbound inquiries and outbound prospecting.
• Follow up with leads and convert prospects into customers.
• Manage the sales process from lead generation to closure.
• Achieve assigned monthly sales, conversion, revenue, and customer acquisition targets.
• Provide excellent customer experience at every stage of the customer journey.
• Handle customer queries, objections, concerns, and complaints professionally.
• Build strong relationships with customers and ensure customer satisfaction.
• Identify upselling, cross-selling, and repeat-business opportunities.
• Coordinate with internal teams to ensure timely resolution of customer requirements.
• Maintain customer details, interactions, follow-ups, and opportunities in CRM.
• Track sales pipeline, conversion rates, customer feedback, and revenue.
• Collect customer feedback and identify opportunities to improve service quality.
• Maintain regular follow-ups to improve customer retention and engagement.
• Prepare regular sales and customer experience reports.

Skills

Customer Relationship

Inside Sales

Lead Generation

CRM

Upselling

Cross-selling

Client Servicing

Revenue Growth

Sales Pipeline

Tools

CRM

Job description

• We are looking for a customer-focused and target-oriented Sales & Customer Experience Executive to drive sales while ensuring an excellent experience throughout the customer journey.
• The ideal candidate should be comfortable interacting with customers, understanding their requirements, generating sales opportunities, handling objections, and building long-term relationships.

Key Responsibilities

• Interact with prospective and existing customers through calls, emails, WhatsApp, and other channels.
• Understand customer requirements and recommend appropriate products/services.
• Generate and qualify sales leads through inbound inquiries and outbound prospecting.
• Follow up with leads and convert prospects into customers.
• Manage the sales process from lead generation to closure.
• Achieve assigned monthly sales, conversion, revenue, and customer acquisition targets.
• Provide excellent customer experience at every stage of the customer journey.
• Handle customer queries, objections, concerns, and complaints professionally.
• Build strong relationships with customers and ensure customer satisfaction.
• Identify upselling, cross-selling, and repeat-business opportunities.
• Coordinate with internal teams to ensure timely resolution of customer requirements.
• Maintain customer details, interactions, follow-ups, and opportunities in CRM.
• Track sales pipeline, conversion rates, customer feedback, and revenue.
• Collect customer feedback and identify opportunities to improve service quality.
• Maintain regular follow-ups to improve customer retention and engagement.
• Prepare regular sales and customer experience reports.

Skills : -

• Customer Relationship Executive,Customer Service Executive,Customer Success Executive,Inside Sales Executive,Sales Executive,Business Development Executive,Client Servicing Executive,Relationship Manager,Customer Support Executive,Telesales Executive,Account Management,Sales & Customer Experience Executive, Sales Executive, Customer Experience Executive, Customer Experience Specialist, Customer Success Executive, Customer Success Associate, Customer Service Executive, Customer Relationship Executive, Customer Relationship Manager, Inside Sales Executive, Inside Sales Specialist, Business Development Executive, BDE, Client Servicing Executive, Relationship Manager, Customer Support Executive, Telesales Executive, Telecalling, Inbound Sales, Outbound Sales, B2B Sales, B2C Sales, Lead Generation, Lead Qualification, Lead Conversion, Client Acquisition, Customer Acquisition, Sales Conversion, Sales Closure, Revenue Generation, Sales Target, Customer Retention, Customer Satisfaction, Customer Engagement, Customer Experience Management, CRM, Customer Handling, Client Relationship Management, Upselling, Cross-selling, Repeat Business, Sales Pipeline, Follow-up, Objection Handling, Revenue Growth.