SENIOR RELATIONSHIP OFFICER-HOME LOAN

Muthoot Fincorp Ltd.; Kottayam; On-site; INR 201,000 - 357,000; Full time

Job summary

Muthoot Fincorp Ltd. is expanding its sales team in the Kerala–Kottayam region. The role focuses on customer acquisition through business development, cold calling, and nurturing referral partners to drive Micro LAP and gold-backed secured loan products.

You will manage the customer journey, support end-to-end loan processing, and be the face of the company in your area. Candidate should excel in building relationships, cross-selling insurance with loans, and communicating effectively in local

Qualifications

• Proven ability to present to clients and partners.
• Ability to build and sustain relationships with referral partners.
• Understanding of loan processes and organization policies.
• Ability to cross-sell insurance with loans.
• Good communication in local language and English.

Responsibilities

• Identify micro markets and empanel referral partners to scale Micro LAP and gold-backed loans.
• Generate leads and nurture customer relationships in assigned area.
• Conduct cold calls and daily sales calls as planned.
• Activate referral partners for new business and manage customer journey through sales lifecycle.
• Provide doorstep service and support end-to-end loan processing.
• Act as liaison between customers and branch, supporting collections and upsell.

Skills

Strong presentation skills

Relationship Building

Process Knowledge/Orientation

Cross Selling / Upselling

Business Development

Communication Skills (local language +

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English