SENIOR RELATIONSHIP OFFICER-HOME LOAN

Muthoot Fincorp Ltd.; Tenkasi; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in Tamil Nadu seeks a field sales professional to drive customer acquisition through business development and strong partner networks.

You will manage the complete customer journey, activate referral partners, and ensure doorstep service while building long-term relationships with customers and branches.

Qualifications

• Experience in field sales and customer acquisition.
• Ability to manage multiple stakeholder relationships.
• Proficiency in presenting products and solutions to customers.

Responsibilities

• Deliver on customer acquisition through business development.
• Manage the customer journey through sales, process, and product championships.
• Activate referral partners for new business and empanel quality partners.
• Cold calling to potential customers and daily sales calls as planned.
• Support end-to-end loan processing and act as the bridge between customers and the branch.
• Cross-sell insurance to loan customers and assist in soft bucket collections.
• Be the face of PeopleStrong in the assigned area.

Skills

Lead generation

Referral partner management

Sales presentations

Customer relationship

Communication in English

Cross-selling

Job description

Deliver on Customer Acquisition through business development

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English