SENIOR RELATIONSHIP OFFICER-HOME LOAN

Muthoot Fincorp; Kanchipuram; On-site; INR 300,000 - 600,000; Full time

Job summary

Muthoot Fincorp Ltd. in Tamil Nadu seeks a proactive Field Sales/Business Development executive to drive customer acquisition for micro LAP and allied loan products.

You will build micro markets, empanel referral partners, and generate leads through cold calls and planned daily sales calls, acting as the bridge between customers and the branch. You will nurture strong relationships with referral partners, provide doorstep service, and support end-to-end loan processing.

Qualifications

• Must have strong presentation skills and ability to build relationships.
• Excellent communication in local language and English.
• Good understanding of sales processes and review cycles.

Responsibilities

• Drive customer acquisition through micro markets and referral partners.
• Generate leads and conduct cold calls with daily sales activity.
• Provide doorstep service and support end-to-end loan processing.
• Act as the bridge between customers and the branch; nurture partners.
• Cross-sell insurance to loan customers and handle collections in scope.

Skills

Strong presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling / upselling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English