SENIOR RELATIONSHIP OFFICER

PeopleStrong; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Join SULB Muthoot Fincorp in Chennai (Tamil Nadu) as a Field Sales Associate focused on micro-market expansion and referral partnerships for LAP and gold-backed loans. You will source leads, perform cold calls, and nurture relationships with partners and customers end-to-end.

The role requires strong presentation and communication skills in English and the local language, plus a zeal for business development and cross-selling insurance to loan customers.

Qualifications

• Strong presentation skills.
• Relationship Building & Stake holder Management.
• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills - Proficiency in local language and English.

Responsibilities

• Find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the Plan submitted to BBM.
• Develop excellent relationship with Referral Partners / Connectors and activate them for new business.
• Manage the customer journey through sales championship, process championship and product championship.
• Provide doorstep service to customers - at residence or office.
• Learn the Organization's policies and source files as per policy.
• Act as the Eyes & Ears of the Organization for new market opportunities and share with Branch Business Manager.
• Support customers in end-to-end loan processing and act as bridge between customers and the branch.
• Be responsible for soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health & life.
• Be the face of SULB Muthoot Fincorp for the assigned area.

Skills

Presentation skills

Relationship management

Process knowledge

Cross selling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers - at their residence or office.
• To learn the Organization's policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills - Proficiency in local language and English