Senior Relationship Officer

Muthoot Fincorp Limited; Chennai; On-site; INR 400,000 - 560,000; Full time

Job summary

Muthoot Fincorp Limited in Chennai seeks a Senior Relationship Officer for Home Loan to drive customer acquisition and partner networks. You will manage end-to-end loan processing with doorstep service, coordinate with Branch Business Manager, and nurture strong referral partnerships across micro markets.

You will also cross-sellInsurance to loan customers, support collections, and act as the face of the organization in the assigned area while using English and local languages to communicate

Qualifications

• Result Orientation
• Customer Service & Retention Focus
• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Deliver on Customer Acquisition through business development.
• Find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold Calling to the potential customer base to generate business.
• Daily Sales Calls as per the Plan submitted to BBM.
• To activate Referral Partners for new business and be the bridge with customers and branch.

Skills

Customer service

Retention

Relationship building

Stakeholder management

Process knowledge

Cross selling

Upselling

Business development

Communication skills

Local language

English

Job description

SENIOR RELATIONSHIP OFFICER-HOME LOAN

Key Job Responsibilities Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
• Retain existing live loan customers.

Knowledge, Skills & Attributes

Result Orientation Customer Service & Retention Focus Strong presentation skills Relationship Building & Stake holder Management Process Knowledge/ Orientation Cross Selling / Upselling Skills Business Development Communication Skills – Proficiency in local language and English