SENIOR RELATIONSHIP OFFICER

Muthoot Fincorp Ltd.; Krishnagiri District; On-site; INR 300,000 - 500,000; Full time

Job summary

A financial service provider in Tamil Nadu is seeking a professional to enhance customer acquisition via business development. You will generate leads, engage in cold calling, and build relationships with referral partners. Responsibilities include providing excellent customer service, managing the loan application process, and effectively cross-selling insurance to clients. The ideal candidate should possess strong communication skills in both local language and English.

Qualifications

• Proficiency in local language and English required.
• Ability to manage relationships with referral partners effectively.
• Knowledge of loan processing and organizational policies.

Responsibilities

• Deliver on customer acquisition through business development.
• Generate leads through cold calling and daily sales calls.
• Manage customer journey and provide doorstep service.
• Support end-to-end loan processing and act as a bridge to customers.

Skills

Strong presentation skills

Relationship Building

Cross Selling / Upselling Skills

Business Development

Communication Skills

Job description

Deliver on Customer Acquisition through business development

•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)

•Work in the Area assigned by the Branch Business Manager and generate leads

•Cold Calling to the potential customer base to generate business

•Daily Sales Calls as per the Plan submitted to BBM

•To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

•To give doorstep service to customers – at their residence or office.

•To learn the Organization’s policies, and source files as per the policy.

•To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager

•To Support the Customers in terms of end -to- end loan processing.

•To act as the Bridge between Customers and the Branch

•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.

•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.

•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

•Strong presentation skills

•Relationship Building & Stake holder Management

•Process Knowledge/ Orientation

•Cross Selling / Upselling Skills

•Business Development

•Communication Skills – Proficiency in local language and English