SENIOR RELATIONSHIP OFFICER

Muthoot Fincorp Ltd.; Palakkad; On-site; INR 335,000 - 670,000; Full time

Job summary

Muthoot Fincorp Ltd. seeks a proactive field sales professional to drive customer acquisition through strategic business development in the assigned area.

You will identify micro markets, onboard high-quality referral partners, and generate leads for Micro LAP and gold-backed secured loans (Suvarna). You will deliver doorstep service, nurture partnerships, and support end-to-end loan processing while acting as the face of the company in the market.

Qualifications

• Strong presentation skills.
• Relationship building & stakeholder management.
• Process knowledge/orientation.
• Cross selling / upselling skills.
• Business development.
• Communication skills – proficiency in local language and English.

Responsibilities

• Identify new micro markets and empanel referral partners to scale up Micro LAP and Gold backed secured loans.
• Work in the assigned area and generate leads for the Branch Business Manager.
• Conduct cold calls to potential customers to generate business.
• Make daily sales calls as planned with BBM.
• Nurture and develop excellent relationships with referral partners / connectors.
• Activate referral partners for new business and manage end-to-end loan processing support.

Skills

Strong presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling / upselling

Business development

Communication (local language and英语)

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English