RELATIONSHIP OFFICER HOME LOANS

Muthoot Fincorp; Shamshabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for a field sales role focused on customer acquisition in the Telangana region. The incumbent will build a network of referral partners and drive micro LAP and gold-backed secured loans, while delivering doorstep service and end-to-end loan support.

Strong communication and relationship-building skills are essential. The role requires proactive outreach, market development, and effective cross-selling of associated insurance products to customers.

Qualifications

• Strong presentation skills and relationship-building abilities.
• Stakeholder management and effective communication.
• Process knowledge and customer-centric approach.
• Cross selling and upselling skills.
• Business development and market expansion.
• English and local language proficiency.

Responsibilities

• Identify new micro markets and empanel referral partners to scale Micro LAP and Gold loan.
• Generate leads and conduct cold calls to potential customers.
• Make daily sales calls as per plan.
• Activate referral partners for new business and manage customer journey.
• Provide doorstep service and support end-to-end loan processing.
• Cross-sell insurance with loan products.

Skills

Presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling

Business development

Communication skills

Local language proficiency

English proficiency

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English