Relationship Manager - Home Loans

Muthoot Fincorp Limited; Ahmedabad District; On-site; INR 250,000 - 500,000; Full time

Job summary

Muthoot Fincorp Limited invites applications for a field sales role in Gujarat. You will drive customer acquisition through business development, engage micro markets, empanel referral partners, and provide doorstep service to customers.

You will manage end-to-end loan processing and actively cross-sell insurance, while maintaining relationships with partners and customers. The position requires strong communication in local language and English, with a focus on relationship building, service

Qualifications

• Demonstrates result orientation and goal achievement.
• Excellent customer service and retention mindset.
• Ability to deliver clear, impactful presentations.
• Builds and maintains stakeholder relationships across teams and partners.
• Knowledge of processes, policies and compliance.
• Experience in cross-selling and upselling to customers.
• Proven ability in business development and market expansion.
• Clear communication in local language and English.

Responsibilities

• Identify new micro markets and onboard high quality referral partners to scale Micro LAP and Gold-backed loans (Suvarna).
• Cover assigned area as directed by Branch Business Manager and generate leads.
• Execute cold calls to build a potential customer base.
• Make daily sales calls as per BBM plan.
• Nurture and develop relationships with referral partners; drive market opportunities.
• Provide doorstep service to customers at home or office.
• Learn and apply organization policies; source files per policy.
• Act as the Eyes & Ears of the organization in the market and communicate opportunities to BBM.
• Support customers through end-to-end loan processing.
• Serve as the bridge between customers and the branch.
• Handle soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to protect property, health and life.
• Be the face of SULB Muthoot Fincorp in the assigned area.
• Retain existing live loan customers.

Skills

Result orientation

Customer service

Strong presentation

Relationship building

Process knowledge

Cross selling

Business development

Effective communication

Job description

Key Job Responsibilities

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
• Retain existing live loan customers.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English