Senior Relationship Manager - GL East

Bajaj Finance; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to oversee day-to-day operations, drive branch profitability, and lead a team focused on gold loan products and customer acquisition.

The role emphasizes controlling NPAs, maintaining audit compliance, and expanding product sales through effective field marketing and customer engagement. Experience in gold loan banking is preferred.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities to improve brand visibility.
• Plan, conduct & monitor branch & field marketing activities to ensure healthy pipeline of leads.
• Focus on customer engagement for new customer acquisitions & retention of old customers.
• Valuate and appraise gold ornaments pledged in branch with correct weight & purity per policy and audit compliance.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentoring and train employees with timely feedback on performance.
• Prepare reports and actions to grow branch business.
• Increase Gold Loan business and other products (NCDs, Gold Coins).
• Ensure 100% process compliance at branch.

Skills

Communication skills

Leadership

Customer service

Education

Bachelor's or higher

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retention of old customers.
• Conducting error-free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error-free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.