Senior Relationship Executive - GL East

Bajaj Finserv Limited; Gadarwara; On-site; INR 550,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Operations Manager in Madhya Pradesh. The role centers on managing branch operations, driving profitability, and leading marketing initiatives to raise brand visibility and lead generation.

You will oversee valuation of pledged gold, vault custody, and strict compliance, while developing staff and improving customer engagement to grow the gold loan business and related products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and drive profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor field-level marketing to maintain healthy lead pipeline and branch growth.
• Focus on customer engagement and new customer acquisitions; retain existing customers.
• Conduct accurate valuation of pledged gold ornaments and ensure policy compliance.
• Manage vault custody and safeguarding of pledged securities as per policy.
• Maintain NPAs through proactive follow-ups for interest collections.
• Hire, coach, mentor and train branch staff with timely feedback.
• Prepare reports on branch performance and take actions to grow the business.
• Drive growth in gold loan business and related third-party products.

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.