Senior Relationship Executive - GL West

Bajaj Finserv Limited; Dehradun; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited invites applications for a Branch Manager to lead a team, drive growth in consumer gold loan, and build customer loyalty within the branch network.

The role emphasizes improving business strategies, managing vault custody, and ensuring compliance while mentoring staff and expanding revenue streams through gold loans and related products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities of financial products with the team to improve brand visibility.
• Plan and monitor branch field marketing activities to ensure a healthy lead pipeline for business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation of gold ornaments with correct weight and purity per policy and compliance.
• Joint custodian of the Vault with safekeeping of pledged securities as per policy.
• Keep NPAs in control through follow-ups for interest collections.
• Provide training, coaching and feedback to staff for performance improvement.
• Prepare branch performance reports and take actions to grow the business.
• Increase Gold Loan business and related products such as NCDs and Gold Coins.

Skills

Branch leadership

Gold loan knowledge

Team management

Sales & marketing

Education

Bachelor's degree

Postgraduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.