Senior Relationship Manager - GL West

Bajaj Finance; Banaskantha; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to provide leadership to a team, grow the customer base, and drive profitability of the gold loan branch. The role includes developing business strategies, overseeing operations, and ensuring regulatory and policy compliance.

Ideal candidates offer 4–7 years of relevant experience, strong communication, and a track record in bank branch performance. Prior Gold loan exposure is preferred, with emphasis on customer engagement and staff development.

Qualifications

• 4-7 years of relevant experience in banking or gold loans.
• Bachelor's degree or higher; post-graduation preferred.
• Experience in gold loan banking, management or client service preferred.
• Demonstrates clear written and verbal communication.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing and drive brand visibility for financial products.
• Engage customers and acquire new clients while retaining existing ones.
• Ensure compliant and accurate valuation of pledged gold ornaments.
• Maintain vault security and safeguard pledged securities.
• Manage NPAs through proactive follow-ups and collections.
• Hire, coach, and mentor staff with timely performance feedback.
• Prepare business reports and drive growth initiatives for the branch.

Skills

Leadership

Team management

Client service

Communication

Education

Bachelor's or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication s.