Relationship Manager - GL East

Bajaj Finserv Limited; Basna; On-site; INR 350,000 - 650,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Operations Leader to manage overall branch performance, drive marketing initiatives, and ensure accurate valuation of pledged gold. You will supervise team training, vault custody, and customer engagement to grow gold loan business and related products.

The role emphasizes strong communication, leadership, and compliance with company policies, aiming to improve brand visibility and branch profitability through structured processes.

Qualifications

• Clear and concise written and verbal communication skills.
• Experience in gold loan banking or client service is preferred.
• Ability to plan, mentor and train employees for branch growth.
• Strong follow-up skills to keep NPAs in check.

Responsibilities

• Oversee branch operations, performance and profitability.
• Drive field-marketing activities to boost brand visibility and leads.
• Plan and monitor branch and field activities to ensure healthy pipeline and conversions.
• Engage with customers for new acquisitions and retention of existing clients.
• Perform valuation and appraisal of pledged gold with accuracy and audit compliance.
• Co-manage vault security and safekeeping of pledged securities.
• Lead hiring, coaching and feedback to team members.
• Prepare reports and take actions to grow branch business.

Skills

Communication skills

Leadership

Sales and marketing

Education

Bachelor's Degree / Post-graduation Degree preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.