Senior Relationship Manager - GL East

Bajaj Finance; Alipurduar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking an experienced professional to manage branch operations in West Bengal. The role focuses on profitability, customer engagement, and timely collections while ensuring compliance with company policies.

The candidate should have 4–7 years of relevant experience, preferably in gold loan banking, with a Bachelor’s degree or higher. Strong communication and leadership skills are essential for success.

Qualifications

• Gold loan banking experience relevant to branch operations.
• Strong communication and client-facing skills.
• Experience in management or supervision roles preferred.
• Clear, concise written and verbal communication expected.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor branch field activities to ensure a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Maintain vault safekeeping of pledged securities per company policy.
• Monitor NPAs and follow up for interest collections.
• Hire, coach, mentor, and provide timely performance feedback to staff.
• Prepare branch performance reports and drive business growth.

Skills

Gold loan banking

Branch management

Client service

Communication skills

Education

Bachelor's Degree

Post-graduation Degree preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.