Senior Relationship Executive - GL West

Bajaj Finserv Limited; Tarn Taran District; Presencial; INR 700 000 - 1 100 000; Tempo integral

Resumo da oferta

Bajaj finance limited is seeking a Branch Manager to lead a team, drive branch profitability and oversee customer and product strategies for gold loans and related offerings.

The role emphasizes leadership, coaching, field marketing, and strong adherence to policies while expanding customer base and revenue streams at the branch level.

Qualificações

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsabilidades

• Oversee branch operations and profitability.
• Drive field-marketing activities to enhance brand visibility.
• Plan and monitor branch field activities to maintain a healthy leads pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments and compliance with policies.
• Safekeeping of pledged securities as joint custodian of the vault.
• Maintain NPAs control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Prepare branch reports and drive growth initiatives.
• Increase gold loan business and third-party product sales.

Conhecimentos

Leadership

Team management

Client service

Communication skills

Formação académica

Bachelor's degree

Post-graduate degree

Descrição da oferta de emprego

Job Summary

"This position is open with Bajaj finance limited" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication s.