Senior Relationship Executive - GL East

Bajaj Finance; Rajgangpur; On-site; INR 550,000 - 850,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to oversee day-to-day operations, drive profitability, and lead a team at the Odisha branch. The role emphasizes managing gold loan products, field marketing, and customer engagement to expand the customer base.

The candidate should have 4–7 years of relevant experience, a bachelor’s degree, and strong communication skills to ensure compliance and sustained branch growth.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure healthy lead pipeline and business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold ornaments and 100% process compliance.
• Joint custodian of the vault with safekeeping of pledged securities as per policy.
• Keep NPAs in check through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely performance feedback.
• Prepare reports and drive growth initiatives for branch performance.
• Increase gold loan business and cross-sell third-party products.
• Maintain quality performance and implement corrective actions.

Skills

Branch operations

Team leadership

Gold loan knowledge

Customer engagement

Sales & marketing

Education

Bachelor's degree

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.