Senior Relationship Executive - GL East

Bajaj Finserv Limited; Narmadapuram; On-site; INR 500,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a branch manager to oversee operations, profitability, and customer engagement across the gold loan portfolio. You will coordinate field marketing efforts and lead a team to drive growth while ensuring policy compliance and quality service.

The role emphasizes maintaining strong customer relations, supervising performance, and expanding business through additional products like NCDs and gold coins. Strong communication and leadership are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking or related management/customer service roles preferred.
• Demonstrates clear written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor field marketing to ensure healthy lead pipeline and branch growth.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of gold ornaments and compliance with policy.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs under control via follow-ups for interest collections.
• Hire, coach, mentor and train staff while giving timely feedback on performance.
• Prepare reports and drive actions for business growth in the branch.
• Enhance Gold Loan business and cross-sell products like NCDs and Gold Coins.

Skills

Communication skills

Leadership

Customer service

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.