Senior Relationship Executive - GL East

Bajaj Finance; Angul; Presencial; INR 700.000 - 900.000; Jornada completa

Descripción de la vacante

Bajaj finance limited seeks a Branch Operations Manager in Odisha's Angul district to drive profitable outcomes and expand gold loan business. You will lead day-to-day branch operations, ensure compliance, and nurture a high-performing team serving diverse customers.

Key focus areas include field marketing, customer acquisition and retention, due diligence on gold ornament valuation, and safeguarding pledged assets while maintaining quality service and revenue growth.

Formación

• 4–7 years of relevant gold loan banking experience.
• Bachelor’s or higher degree preferred.
• Strong written and verbal communication skills.
• Experience in management or client service preferred.

Responsabilidades

• Oversee branch operations and profitability.
• Drive field marketing to improve brand visibility.
• Plan and monitor field activities to generate a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments and compliance.
• Safeguard pledged assets in accordance with policies.
• Mentor and train branch staff to achieve growth targets.

Conocimientos

Experience in gold loan banking

Communication skills

Team leadership

Educación

Bachelor's Degree

Post-graduation Degree

Descripción del empleo

Job Summary

This position is open with Bajaj finance limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Requirements

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.