Senior Manager - Retention

Delhivery; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Delhivery in Hyderabad is seeking a seasoned Key Account Manager to lead strategic relationships with key clients and drive revenue growth. You will develop account plans, coordinate with internal teams, and identify upsell opportunities while ensuring exceptional service.

You will manage multiple clients, prioritize tasks under pressure, and communicate effectively to align client needs with company capabilities.

Qualifications

• 6-8 years of experience in Key Account Management or related field.
• Proven track record of success in managing multiple clients simultaneously.
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
• Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines

Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyze market trends and competitor activity to inform strategic decision-making.

Skills

Key account management

Client relationships

Sales growth

Communication

Job description

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyze market trends and competitor activity to inform strategic decision-making.

Desired Candidate Profile

• 6 -8 years of experience in Key Account Management or related field (e.g., Client Account Management).
• Proven track record of success in managing multiple clients simultaneously.
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
• Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines