Assistant Manager -Customer Success

Easyrewardz Software Services; Gurugram District, Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Easyrewardz Software Services seeks a results-oriented Key Account Manager to lead loyalty and CRM initiatives for its client portfolio in India. You will drive strategic direction, coordinate cross-functional teams, and manage budgets to maximize revenue and client satisfaction.

The role requires strong relationship-building abilities, marketing strategy expertise, and a proven track record in retail settings. Excellent communication and stakeholder management are essential to success.

Qualifications

• 3–4+ years of experience in loyalty/CRM or marketing.
• Strong knowledge of loyalty, CRM or marketing strategy in a retail context.
• Excellent execution, attention to detail, and organizational skills.

Responsibilities

• Deliver leadership on loyalty/CRM initiatives for the account.
• Manage all financial matters including budgets, deliverables, and revenue targets; ensure timely collections.
• Maximize revenue by growing services and offerings for the client.
• Leverage organization resources to introduce additional loyalty program elements.
• Liaise directly with the client, including senior management when required.
• Provide progress updates and present achievements and growth to the client.
• Create case studies to showcase loyalty program impact.

Skills

Experience: 3-4 years

Loyalty/CRM knowledge

Marketing strategy

Relationship building

Job description

Key Account Management

Responsibilities

• Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
• Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.
• Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client
• Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives
• Liaise directly with the client, including when required with the senior management
• Convey progress on the account including presenting to the client periodically on achievements and growth.
• Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization.

Experience & Skills

• 3-4years+ Experience
• Strong knowledge of loyalty, CRM and/or marketing strategy preferably in Retail set up
• Eye for details and very strong execution and operational skills
• Good relationship builder with polish and gravitas