Account Management & Growth

Keylent Inc; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Keylent Inc in India seeks an Account Management professional to manage strategic client accounts, strengthen relationships, and drive growth through retention, upselling, and cross-selling. The role emphasizes value delivery and long-term partnerships with enterprise clients.

You will maintain regular engagement with assigned accounts, identify expansion opportunities, and coordinate with internal teams to ensure client requirements are met, while monitoring account health and risks in the CRM.

Qualifications

• Proven experience in account management and client relationship management.
• Experience driving account growth and revenue expansion.
• Strong communication and stakeholder management skills.

Responsibilities

• Maintain regular engagement with assigned client accounts.
• Identify upsell, cross-sell, and expansion opportunities.
• Drive account growth by developing and executing account development strategies.
• Support customer retention through proactive account coverage and relationship management.
• Monitor account health, customer satisfaction, and potential business risks.
• Escalate customer concerns, issues, and account risks in a timely manner.
• Coordinate with internal teams to ensure effective resolution of client requirements.
• Maintain accurate account information, opportunities, and forecasts in the CRM.

Skills

Account Management

Revenue growth

Customer relationships

Communication

Job description

Account Management & Growth

Position Overview

Responsible for managing strategic client accounts, strengthening customer relationships, and driving account growth through retention, expansion, upselling, and cross-selling opportunities.

Key Responsibilities

• Maintain regular engagement and strong relationships with assigned client accounts.
• Understand client needs and identify upsell, cross-sell, and expansion opportunities.
• Drive account growth by developing and executing account development strategies.
• Support customer retention through proactive account coverage and relationship management.
• Monitor account health, customer satisfaction, and potential business risks.
• Identify and escalate customer concerns, issues, and account risks in a timely manner.
• Coordinate with internal teams to ensure effective resolution of client requirements.
• Maintain accurate account information, opportunities, and forecasts in the CRM.

Required Skills

• Strong experience in Account Management / Client Relationship Management.
• Proven ability to drive account growth and revenue expansion.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong problem-solving and customer relationship skills.
• Experience managing enterprise or strategic accounts is preferred.