Key Accounts Manager

TVM Signalling And Transportaion Systems; Pune District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

TVM Signalling And Transportaion Systems is seeking a Key Account Manager to lead relationships with key clients in Pune. The role focuses on strategic account planning, identifying opportunities for revenue growth, and ensuring client needs are met through cross-functional collaboration.

The position requires proactive client engagement, effective communication with internal teams, and timely resolution of issues to maintain high customer satisfaction and loyalty.

Responsibilities

• Relationship Management: Building and maintaining strong, trust-based relationships with key clients, acting as the main point of contact for all matters.
• Strategic Planning: Developing and executing account plans to achieve client objectives, drive revenue growth, and improve profitability.
• Client Needs Fulfilment: Understanding the client requirements and proactively identifying the opportunities to offer solutions that meet their needs.
• Communication & Coordination: Serving as a liaison between clients and internal teams, ensuring effective communication and coordination across departments.
• Issue Resolution: Addressing and resolving client concerns and complaints promptly and effectively.
• Sales & Business Development: Identifying and pursuing new sales opportunities within key accounts, including variations.
• Performance Monitoring & Reporting: Tracking key account metrics, analysing data, and preparing reports to monitor performance and identify areas for improvement.
• Team Collaboration: Working with various internal teams (sales, marketing, product development, etc.) to ensure client needs are met and projects are delivered on time.
• Contract Negotiation: Negotiating contracts and agreements with key clients, ensuring favourable terms for both the company and the client.
• Customer Satisfaction: Ensuring high levels of customer satisfaction and loyalty with the company's products and services.

Job description

Roles & Responsibilities of a Key Account Manager:

• Relationship Management: Building and maintaining strong, trust-based relationships with key clients, acting as the main point of contact for all matters.
• Strategic Planning: Developing and executing account plans to achieve client objectives, drive revenue growth, and improve profitability.
• Client Needs Fulfilment: Understanding the client requirements and proactively identifying the opportunities to offer solutions that meet their needs.
• Communication & Coordination: Serving as a liaison between clients and internal teams, ensuring effective communication and coordination across departments.
• Issue Resolution: Addressing and resolving client concerns and complaints promptly and effectively.
• Sales & Business Development: Identifying and pursuing new sales opportunities within key accounts, including variations.
• Performance Monitoring & Reporting: Tracking key account metrics, analysing data, and preparing reports to monitor performance and identify areas for improvement.
• Team Collaboration: Working with various internal teams (sales, marketing, product development, etc.) to ensure client needs are met and projects are delivered on time.
• Contract Negotiation: Negotiating contracts and agreements with key clients, ensuring favourable terms for both the company and the client.
• Customer Satisfaction: Ensuring high levels of customer satisfaction and loyalty with the company's products and services.