Senior Head Account

Agrasheel Infratech Pvt Ltd; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Agrasheel Infratech Pvt Ltd is seeking an experienced Senior Account Manager to manage key client accounts, build strong relationships, and drive revenue growth. You will coordinate with sales, operations, and finance to ensure successful service delivery and client satisfaction.

The role emphasizes identifying upsell opportunities, renewals, and business expansion while maintaining accurate CRM records and delivering regular performance updates to management.

Qualifications

• Experience managing key client accounts.
• Ability to upsell, renewals, and growth.
• Strong client communication and presentation skills.
• Forecasting and pipeline management.
• Experience with CRM and reporting.

Responsibilities

• Manage and maintain strong relationships with key clients.
• Act as primary contact for assigned clients and understand their requirements.
• Coordinate with internal teams to ensure service delivery.
• Identify upsell and renewal opportunities within accounts.
• Prepare proposals, quotations, and account documents.
• Track pipelines, revenue, and account performance.
• Provide regular performance updates to clients.

Skills

Key account management

Client relationships

Negotiation

Sales acumen

CRM proficiency

Tools

CRM tools

MS Office

Job description

Senior Account Manager Role & Responsibilities

Role Overview

We are looking for an experienced and result-oriented Senior Account Manager to manage key client accounts, build strong business relationships, and drive revenue growth. The candidate will be responsible for understanding client requirements, ensuring successful delivery of services, identifying business opportunities, and coordinating with internal teams to achieve client satisfaction and business objectives.

Key Responsibilities

• Manage and maintain strong, long-term relationships with key clients and business accounts.
• Act as the primary point of contact for assigned clients and understand their business requirements.
• Handle client communication, meetings, presentations, negotiations, and regular follow-ups.
• Identify opportunities for upselling, cross-selling, renewals, and business expansion within existing accounts.
• Develop and execute account management strategies to achieve revenue and growth targets.
• Prepare and share proposals, quotations, commercial offers, and account-related documents.
• Coordinate with sales, operations, marketing, finance, and other internal teams to ensure smooth service delivery.
• Monitor account performance, client requirements, deliverables, timelines, and commitments.
• Address client concerns and resolve issues promptly while maintaining a high level of customer satisfaction.
• Track sales pipelines, revenue, collections, renewals, and overall account performance.
• Maintain accurate records of client interactions, opportunities, follow-ups, and activities in the CRM.
• Conduct regular account reviews and provide clients with performance updates and business insights.
• Negotiate commercial terms and ensure timely closure of deals in line with company policies.
• Prepare regular reports on account status, revenue, sales performance, and business opportunities for management.
• Stay updated on market trends, competitor activities, and industry developments to identify new opportunities.
• Achieve assigned sales, revenue, retention, and client satisfaction targets.
• Support the team in developing strategies to improve client retention and overall business growth.
• Ensure professional representation of the company in all client interactions and business engagements.

Key Skills & Competencies

• Strong client relationship and account management skills
• Excellent communication and negotiation abilities
• Sales and business development acumen
• Strong follow-up and relationship-building skills
• Problem-solving and decision-making ability
• Good presentation and interpersonal skills
• Ability to manage multiple accounts and priorities
• Strong analytical and reporting skills
• Proficiency in CRM and MS Office tools
• Target-oriented and commercially driven approach