Sales (Retention) - Mumbai

Delhivery; Mumbai; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Delhivery in Mumbai is seeking a Retention Sales professional to manage key client relationships, ensure high levels of satisfaction, and drive retention and revenue growth. You will develop account plans and coordinate with internal teams to deliver exceptional client service.

The role requires 4–6 years of experience in Key Account Management, a proven ability to manage multiple clients, and strong relationship, communication, and problem-solving skills under pressure.

Qualifikationen

• 4–6 years of experience in Key Account Management.
• Proven track record managing multiple clients.
• Strong relationship-building, communication, and problem-solving skills.

Aufgaben

• Manage key client relationships to maintain satisfaction and retention.
• Develop and execute account plans to drive revenue growth.
• Collaborate with internal teams to deliver exceptional service.
• Identify upsell and cross-sell opportunities within existing accounts.
• Analyse market trends and competitor activity to inform strategy.

Kenntnisse

Key Account Management

Client relationships

Account planning

Upselling & cross-selling

Communication skills

Jobbeschreibung

Role: Retention Sales

Location: Mumbai

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
  
• Develop and execute account plans to drive business growth and revenue expansion.
  
• Collaborate with internal teams to deliver exceptional client service and support.
  
• Identify new opportunities for upselling and cross-selling within existing accounts.
  
• Analyse market trends and competitor activity to inform strategic decision-making.
  

Desired Candidate Profile

• 4 -6 years of experience in Key Account Management or a related field (e.g., Client Account Management).
  
• Proven track record of success in managing multiple clients simultaneously.
  
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
  
• Ability to work effectively under pressure, prioritising tasks efficiently while meeting deadlines