Manager - Customer Success

Easyrewardz Software Services; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Easyrewardz Software Services seeks a Senior Key Account Manager to lead loyalty and CRM initiatives for key clients. The role focuses on thought leadership and hands-on execution to maximize value, growth, and client satisfaction across programs.

You will manage budgets, drive revenue targets, and liaise with senior client stakeholders to showcase progress, deliverables, and impact. Strong relationship skills and retail-leaning CRM experience are essential.

Qualifications

• 7-10 years+ experience in related field.
• Strong knowledge of loyalty, CRM and/or marketing strategy, preferably in a Retail setup.
• Eye for detail and strong execution and operational skills.
• Good relationship builder with polish and gravitas.

Responsibilities

• Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: thought and execution leadership is sought.
• Manage all financial matters regarding the account, including deliverables within budgets and revenue targets; ensure timely collections.
• Maximize revenue potential for the organization through the client partnership and grow the services offered to the client.
• Bring further elements to the loyalty program to help the client fulfill its objectives using organizational resources.
• Liaise directly with the client, including with senior management when required.
• Convey progress on the account including presenting to the client on achievements and growth.
• Build case studies to demonstrate the effects of loyalty and collaboration with the organization.

Skills

Loyalty CRM knowledge

Marketing strategy

Client relationship management

Operational execution

Job description

Key Account Management

Responsibilities

• Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
• Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.
• Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client
• Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives
• Liaise directly with the client, including when required with the senior management
• Convey progress on the account including presenting to the client periodically on achievements and growth.
• Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization.

Experience & Skills

• 7-10years+ Experience
• Strong knowledge of loyalty, CRM and/or marketing strategy preferably in Retail set up
• Eye for details and very strong execution and operational skills
• Good relationship builder with polish and gravitas