Manager Retention - Bangalore

Delhivery; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Delhivery in Bengaluru seeks a seasoned Key Account Manager to manage major client relationships and drive growth. You will develop account plans, partner with internal teams, and identify opportunities to upsell within existing accounts.

The role requires 4–8 years in KAM or related fields, with a proven ability to manage multiple clients, build strong relationships, and solve problems under pressure to meet deadlines.

Qualifications

• 4-8 years of experience in Key Account Management or related field.
• Proven track record of managing multiple clients.
• Strong understanding of KAM principles including relationship building, communication and problem-solving.
• Ability to work under pressure, prioritise tasks and meet deadlines.

Responsibilities

• Manage key client relationships with focus on satisfaction and retention.
• Develop and execute account plans to drive growth and revenue expansion.
• Collaborate with internal teams to deliver exemplary client service.
• Identify opportunities for upselling and cross-selling within accounts.
• Analyse market trends to inform strategic decisions.

Skills

Key Account Management

Client relationship management

Account planning

Upselling & cross-selling

Market analysis

Job description

Job description

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyse market trends and competitor activity to inform strategic decision-making.

Desired Candidate Profile

• 4 -8 years of experience in Key Account Management or related field (e.g., Client Account Management).
• Proven track record of success in managing multiple clients simultaneously.
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
• Ability to work effectively under pressure, prioritising tasks efficiently while meeting deadlines