Key Accounts Manager - Chennai

Delhivery; Chennai; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Delhivery in Chennai is seeking a seasoned Key Account Manager to own and grow strategic client relationships across multiple accounts.

You will develop account plans, collaborate with internal teams, and identify upsell opportunities while ensuring high satisfaction and retention. The role demands strong communication, problem-solving, and the ability to work under pressure to meet deadlines in a fast-paced logistics environment.

Qualifications

• 4 -8 years of experience in Key Account Management or related field (e.g., Client Account Management).
• Proven track record of success in managing multiple clients simultaneously.
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
• Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines

Responsabilités

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyze market trends and competitor activity to inform strategic decision-making.

Connaissances

Key account management

Relationship management

Communication

Problem solving

Prioritization

Description du poste

Job description

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.


• Develop and execute account plans to drive business growth and revenue expansion.


• Collaborate with internal teams to deliver exceptional client service and support.


• Identify new opportunities for upselling and cross-selling within existing accounts.


• Analyze market trends and competitor activity to inform strategic decision-making.

Desired Candidate Profile

• 4 -8 years of experience in Key Account Management or related field (e.g., Client Account Management).


• Proven track record of success in managing multiple clients simultaneously.


• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.


• Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines