Senior Executive- Collections

EXL Talent Acquisition Team; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

EXL Talent Acquisition Team seeks a Collection Specialist to oversee Tier 1 & 2 client portfolios, monitor aged AR, and resolve disputes promptly. The role partners with key stakeholders to address delinquencies and ensure AR targets are met.

The ideal candidate has at least 3 years in collections, excels in high-volume environments, and demonstrates strong customer service with proficiency in Excel. Join a team focused on process discipline and results.

Qualifications

• Minimum 3 years of collection experience.
• Experience in a variety of industries.
• Experience in a high-volume, high-activity environment.
• Excellent customer service skills.
• Intermediate Excel experience.

Responsibilities

• Oversee Tier 1 & 2 client portfolios and monitor aged AR.
• Send statements and invoice copies to clients and resolve disputes.
• Manage portfolio in High Radius for day-to-day collection tasks.
• Reduce AR balances to meet goals, targeting 90% Current AR.
• Coordinate with stakeholders and field management for elevated issues.
• Route customer service emails and phone calls to the appropriate department.
• Develop multi-level relationships across Employbridge organization to aid issue resolution.
• Demonstrate company values and service standards.
• Monitor accounts over credit limit in activity.
• Other duties as assigned.

Skills

Customer service

High-volume environment

Dispute resolution

Tools

Excel

Job description

The position of Collection Specialist is responsible for daily oversight of Tier 1 & 2 client portfolios. The Collector will monitor aged AR, send statements/ invoice copies to clients and resolve client disputes in a timely manner. Additionally, the Collections Specialist will partner with key stake holders to address customer delinquencies.

Responsibilities

• Demonstrates ability to perform all appropriate tasks within Collection Department.
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager.
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%.
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up.
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos.
• Route customer service emails and phone calls to the appropriate department for resolution
• Develops multi-level relationships in Employbridgeorganization to enhance ability to work with senior field management regarding resolution of elevated issues.
• Demonstrates company and department core values, operating principles, and customer service standard.
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing.
• Other duties as assigned.

Qualifications

• Minimum 3 years of collection experience required
• Collection experience in a variety of industries
• Experience in high volume, high activity environment
• Excellent customer service skills
• Intermediate excel experience