Collections Manager (B2B)

Drip Capital; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A financial services firm in Mumbai is seeking a proactive Collections Manager to lead a team of 4–5 collections agents. The role involves managing end-to-end B2B collections activities, driving team productivity, ensuring compliance, and improving processes. Candidates should have a bachelor’s degree and 4–6 years of relevant experience, including team management. The ideal candidate will demonstrate strong negotiation, analytical, and communication skills while proficient in MS Excel and CRM systems.

Qualifications

• 4–6 years of collections experience with team management experience.
• Experience handling escalations and compliance-driven collections preferred.

Responsibilities

• Manage and supervise a team of 4–5 collections associates.
• Track overdue accounts and analyze delinquency.
• Coordinate with Credit, Legal, Finance, and Sales teams.

Skills

Team management

Negotiation skills

Communication skills

Analytical skills

Education

Bachelor’s degree in Commerce, Finance, Business Administration, or a related field

Tools

MS Excel

CRM systems

Job description

We are looking for a proactive Collections Manager to manage end-to-end B2B collections activities while directly leading a team of 4–5 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.

Key Responsibilities

• Manage and supervise a team of 4–5 collections associates, ensuring achievement of individual and team-level collection targets.
• Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.
• Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.
• Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.
• Handle escalated customer cases and support complex negotiations.
• Ensure accurate maintenance of collections data, MIS, and reporting dashboards.
• Coordinate with Credit, Legal, Finance, and Sales teams for dispute resolution and recovery actions.
• Ensure strict adherence to regulatory, legal, and internal compliance guidelines related to collections.
• Support initiation of legal actions and follow-ups with external counsel when required.
• Identify gaps in processes and recommend improvements to enhance recovery efficiency.
• Strong team management and people-development skills
• Solid understanding of collections, receivables, and credit risk management
• Effective negotiation, communication, and stakeholder management abilities
• Analytical skills with hands-on experience in MIS and reporting
• Proficiency in MS Excel and collections/CRM systems

Qualifications & Experience

• Bachelor’s degree in Commerce, Finance, Business Administration, or a related field
• 4–6 years of collections experience, with minimum 2–3 years managing a team of 4–5 members
• Experience handling escalations and compliance-driven collections is preferred