AM-Collections

Delhivery; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Delhivery in Gurugram is seeking a Credit Controller to manage collections, reconciliations, and credit terms for key clients. You will initiate contact to secure timely payments, resolve disputes, and collaborate with Sales and Shipment teams to minimize delinquencies.

Ideal candidates hold a finance degree and have proven experience in credit control, with strong negotiation, analytical, and Excel skills to produce monthly MIS, monitor top clients, and ensure accurate ledgers.

Qualifications

• Experience in credit control, collections, or a similar role.
• Strong knowledge of credit control principles and regulations.
• Proficiency in Excel for data analysis.

Responsibilities

• Collections Management: contact customers via phone, email, or letters to ensure timely payment.
• Account Reconciliation: perform regular reconciliations and resolve discrepancies.
• Credit Assessment: evaluate creditworthiness and set appropriate terms.
• Reporting and Analysis: prepare monthly MIS for revenue, provisions, and debtors.

Skills

Negotiation skills

Interpersonal skills

Analytical thinking

Excellent communication

Independent worker

Education

Master's or Bachelor's degree in finance or accounting

Tools

Excel

Job description

Role & responsibilities

1. Collections Management:

• - Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• - Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• - Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• - Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.

2. Account Reconciliation:

• - Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• - Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• - Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.

3. Credit Assessment:

• - Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• - Review and update credit limits for customers based on their payment behavior and creditworthiness.
• - Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.

4. Reporting and Analysis:

• - Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors
• - Ensure periodic ledger reconciliation of the top clients

Person Specifications/ Skillsets:

• - Master/ bachelors degree in finance, accounting, or a related field (preferred).
• - Proven experience in credit control, collections, or a similar role.
• - Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
• - Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• - Proficient in using Excel for data analysis.
• - Detail-oriented with strong analytical and problem-solving abilities.
• - Exceptional organizational skills and ability to manage multiple priorities.
• - Effective communication skills, both written and verbal.
• - Ability to work independently and collaboratively as part of a team