Area Collections Manager

Wenger & Watson; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

Wenger & Watson in India is seeking a skilled Collections Manager to oversee the end-to-end debt recovery process. You will lead a team, design strategies, and collaborate with internal units to resolve disputes.

The role requires strong analytical abilities, communication and negotiation skills, and the ability to work in a fast-paced environment while ensuring regulatory compliance and timely reporting.

Qualifications

• Proven experience in collections management or a related field.
• Strong knowledge of employment firms and recruitment services.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills.
• Experience with business systems and software applications.

Responsibilities

• Manage and oversee the collections process to ensure timely recovery of outstanding debts.
• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and disputes.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with company policies and regulatory requirements.
• Lead and motivate a team of collection professionals to achieve targets.

Skills

Collections management

Negotiation skills

Analytical thinking

Reporting skills

Tools

CRM software

Job description

Roles and Responsibility

• Manage and oversee the collections process to ensure timely recovery of outstanding debts.


• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.


• Collaborate with internal teams to resolve customer complaints and disputes.


• Analyze and report on collection performance metrics to identify areas for improvement.


• Ensure compliance with company policies and regulatory requirements.


• Lead and motivate a team of collection professionals to achieve targets.

Job Requirements

• Proven experience in collections management or a related field.


• Strong knowledge of employment firms and recruitment services.


• Excellent communication, negotiation, and problem-solving skills.


• Ability to work in a fast-paced environment and meet deadlines.


• Strong analytical and reporting skills.


• Experience with business systems and software applications.