O2C Collections (Executive OR Sr. Executive)

Sodexo; Mumbai Suburban; On-site; INR 500,000 - 900,000; Full time

Job summary

Sodexo in Mumbai Suburban invites an Executive/Senior Executive O2C to join the Collections team. You will work with clients, Operations and Segment Finance to reduce delinquencies, resolve disputes, and ensure timely cash collection.

The role requires collaboration with internal/external customers and accurate performance analysis. Ideal candidates hold a B.Com or higher in Finance/Accounting, 3+ years (executive) or 5+ years (senior) in O2C, SAP experience, and strong communication skills to

Qualifications

• Bachelor of Commerce or higher in Finance/Accounting.
• 3+ years experience for executive; 5+ years for Senior executive in Shared Services with O2C/Accounts Receivable.
• ERP AR module experience, preferably SAP.

Responsibilities

• Contact delinquent accounts and resolve disputes to reduce delinquencies.
• Document collection activity with notes, promises to pay and follow-up dates.
• Escalate large collection issues and support improvement projects.
• Manage portfolio of accounts and monitor risk to minimize bad debt.

Skills

Debt management

Written and verbal communication

Cross-functional collaboration

Time management

Problem solving

Education

B.Com or higher in Finance/Accounting

MBA Finance / PGDM (preferred)

Tools

SAP

Job description

Position title: Executive/ Senior Executive O2C
Reports to :O2C Collections Assistant Manager
Position location

Job Purpose -

The Collector is responsible for working closely with clients, Operations and Segment Finance on problem resolution
and debt management, while ensuring customer satisfaction.
The successful candidate will primarily reduce delinquencies by
calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve discrepancies using
North America as a credit and collections processes, tools, standards and capabilities. The candidate will liaison with
internal and external customers as required and will provide action-oriented performance analyses in an efficient and
transparent manner.

Main assignments -Collections/Support Operations :

Optimize diligent cash collection through efficient use of collection tools and generate worklist/account queue.
Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and work to resolve delinquency.
Investigate and resolve client queries, discrepancies and disputes.
Document collection activity and progress in each client profile, including appropriate coding, clear notes, promises to pay, and required follow-up dates and actions.
Establish Promises to Pay and provide timely follow-up on payment commitments.
Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations,
Segment Finance, and other stakeholders
Request write-offs, reapplications and refunds appropriately
Escalate large collection issues appropriately
Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
Provide backup support to teammates as needed

Portfolio Risk

Manage portfolio of accounts
Escalate material portfolio risks and unresolved account issues through the appropriate channels.
Analyze payment history and trends to identify possible risk exposure and action
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external
customers.

Person Specification-

Education: Bachelor of Commerce (B.Com) or any higher degree in Finance/Accounting (e.g., MBA Finance, PGDM).
3+ years of experience for executive & 5+ years of experience for Senior executive in Shared Services with experience in O2C and Accounts Receivable
Technically strong, with a working knowledge of Collections & Debt Management
Commercial/business-to-business collections experience
Excellent written and verbal communication skills, including ability to interact effectively with all levels
throughout Company organization
ERP AR module user experience, preferably SAP

Competencies

Ability to successfully collect past due invoices while enhancing the customer relationship/experience and
ensuring timely payment to accelerate AR collections and deliver solutions.
Demonstrate ability to create a positive professional impression, establish trust, that enables open and
constructive communication
Maintain a strong customer-service focus by managing detailed account discussions professionally and
preserving constructive customer relationships.
Ability to de-escalate conflicts over the phone.
Strong problem-solving abilities: ability to understand a customers account activity including action items
based upon guidelines provided.
Ability to work cross-functionally to resolve issues and bring them to resolution timely to receive payments
Exceptional time management and organizational skills
Ability to multitask and prioritize workload.
High degree of initiative and ability to work well independently; and in a collaborative team environment with
a demonstrated customer service orientation.