Collection Executive

Credit Saison India; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Credit Saison India seeks a diligent Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery while maintaining customer relationships.

The role requires strong communication, negotiation, and CRM skills, with attention to detail and the ability to work both independently and as part of a team in a fast-paced environment. Normal office-based duties apply.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in collections, customer service or related finance role.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Contact customers with overdue accounts via phone, email, and mail to secure payments.
• Negotiate payment arrangements per company policies and customer finances.
• Maintain accurate records of collection activities in CRM.
• Investigate billing issues and customer complaints.
• Escalate complex cases to management as needed.
• Collaborate with sales, service, and finance to improve processes.
• Adhere to collection laws and maintain professional conduct.
• Prepare regular reports on collections performance and balances.
• Assist in improving collection strategies to reduce bad debt.

Skills

Communication

Negotiation

Interpersonal skills

Attention to detail

Teamwork

Independent work

CRM software

MS Office

Education

Bachelor's degree

High school diploma

Tools

CRM software

MS Office

Job description

Job Summary

We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships.

Job Responsibilities

• Contact customers with overdue accounts via phone, email, and mail to secure payments.
• Negotiate payment arrangements and plans based on company policies and customer financial situations.
• Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system.
• Investigate and resolve billing discrepancies, customer complaints, and payment issues.
• Identify and escalation complex collection cases or potential legal actions to management.
• Collaborate with sales, customer service, and finance departments to optimize collection processes.
• Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct.
• Prepare and submit regular reports on collection performance and outstanding balances.
• Assist in developing and implementing strategies to improve collection rates and reduce bad debt.

Job Qualifications

• High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred.
• Proven experience in collections, customer service, or a related financial role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong attention to detail and accuracy in record-keeping.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• Knowledge of collection laws and regulations is an advantage.
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills and a results-oriented approach.