Collections Executive

Esds Software Solutions; New Delhi; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Esds Software Solutions in Delhi is seeking an experienced Collections Team Lead to supervise staff, train and mentor, ensuring adherence to policies and legal regulations while achieving departmental goals.

You will develop and implement collection strategies to improve debt recovery, monitor the accounts receivable portfolio, negotiate payments, and collaborate with finance, sales, and PMO to enhance customer experience and ensure timely payments.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years in collections/credit, with at least 2 years in a supervisory role.
• Proficiency in accounting software, CRM systems, and Excel.
• Strong leadership, negotiation, analytics, and communication.
• Ability to work under pressure and manage multiple priorities.
• Excellent analytical and problem-solving abilities with attention to detail.

Responsibilities

• Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.
• Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.
• Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.
• Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.
• Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.
• Collaboration: Work with finance, sales, and SD/PMO service departments to streamline collection processes and enhance customer experience.

Skills

Leadership

Negotiation

Analytical

Problem-solving

Communication

Attention to detail

Multitasking

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Tools

Accounting software

CRM systems

Microsoft Excel

MS Office Suite

Job description

Key Responsibilities

• Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.


• Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.


• Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.


• Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.


• Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.


• Collaboration: Work with finance, sales, and SD/PMO service departments to streamline collection processes and enhance customer experience.

Required Skills and Qualifications

• Education: Bachelors degree in Finance, Accounting, Business Administration, or a related field.


• Experience: Typically 3/5 years in collections or credit management, with at least 2 years in a supervisory role.


• Technical Skills: Proficiency in accounting software, software, CRM systems, and Microsoft Office Suite, especially Excel.


• Soft Skills: Strong leadership, negotiation, analytical, problem-solving, and communication skills.


• Excellent analytical and problem-solving abilities, with attention to detail.


• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.


• Ability to work under pressure and manage multiple priorities in a fast-paced environment.