Deputy Manager - Collections

Mettler Toledo AG; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mettler-Toledo AG is seeking a results-driven Collections Manager to lead a ~20-member team in Mumbai, focused on reducing outstanding receivables and improving cash flow. The role emphasizes US-based stakeholder management and end-to-end ownership of the portfolio across aging buckets.

You will collaborate with analytics, automation, and cash application teams to optimize processes, reports, and dashboards, while mentoring staff to achieve operational excellence.

Qualifications

• Lead and manage a team of approximately 20 collectors.
• Demonstrate strong experience with US-based customers and stakeholders across multiple business units.
• Operational experience in US collections or customer service (voice and email).
• End-to-end ownership of the collection portfolio focusing on 30+, 60+, 90+ days overdue.

Responsibilities

• Lead and manage a team of approximately 20 collectors to drive collections and reduce outstanding AR balances.
• Demonstrate strong experience in managing US-based customers and stakeholders across multiple business units.
• Possess operational experience in US collections and/or customer service operations (voice and email).
• Take end-to-end ownership of the collection portfolio with focus on 30+, 60+, and 90+ days overdue.
• Monitor portfolio performance metrics: Promises to Pay, disputes, escalations, aging trends, and follow-ups.
• Drive collections strategy through regular reviews, root-cause analysis, and action plans to improve cash flow.
• Collaborate with MIS/Analytics to develop dashboards and insights into portfolio performance.
• Partner with Process Automation and Digital Transformation teams to identify improvements.
• Work with Cash Application to resolve unapplied cash and payment issues.
• Ensure compliance with policies and internal controls; coach and develop team members.

Job description

• Lead and manage a team of approximately 20 collectors responsible for driving collections and reducing outstanding accounts receivable balances.
• Demonstrate strong experience in managing US-based customers and stakeholders, ensuring effective communication and relationship management across multiple business units.
• Possess operational experience in US collections and/or customer service operations, including both voice and email-based engagement models.
• Take end-to-end ownership of the collection’s portfolio, with a strong focus on resolving past-due receivables, particularly in higher aging buckets (30+, 60+, and 90+ days overdue). Ensure achievement of productivity, effectiveness, and quality metrics as defined by management.
• Monitor and communicate portfolio performance, including key metrics such as Promises to Pay (PTP), disputes, escalations, aging trends, collection effectiveness, and ongoing follow-ups.
• Drive collections strategy through regular reviews, root cause analysis, and implementation of action plans to improve cash flow and reduce delinquency.
• Collaborate with the MIS and Analytics team to develop and enhance dashboards, reports, and visualizations that provide actionable insights into portfolio performance and operational challenges.
• Partner with the Process Automation and Digital Transformation teams to identify automation opportunities, define business requirements, and support implementation of process improvements.
• Work closely with the Cash Application team to investigate and resolve unapplied cash, unidentified receipts, deductions, and other payment allocation issues impacting collections performance.
• Ensure compliance with company policies, internal controls, and customerspecific collection procedures.
• Coach, mentor, and develop team members through regular performance reviews, training, and feedback sessions to drive engagement and operational excellence.