Senior Customer Support Executive

Magknight Business Solutions; Pune District; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Joining bonus

Unlimited incentives

Job summary

Magknight Business Solutions is seeking a dedicated candidate for a US Voice Process role in Pune, India. The position involves coordinating with clients, gathering information, and processing case details in a structured, compliant manner.

The successful candidate will maintain clear communication with internal teams and clients, follow up on pending cases, and ensure timely, accurate updates throughout the workflow. This is a full-time on-site opportunity.

Qualifications

• Strong verbal communication skills required.
• Experience in US Voice Process preferred.

Responsibilities

• Coordinating with clients to gather required information and documentation.
• Managing and processing case details in a structured manner.
• Following up on pending cases and ensuring timely updates.
• Maintaining clear communication with internal teams and clients.
• Ensuring accuracy and compliance in the overall process.

Skills

Verbal communication

Job description

Role & responsibilities

The position primarily involves:

• Coordinating with clients to gather required information and documentation
• Managing and processing case details in a structured manner
• Following up on pending cases and ensuring timely updates
• Maintaining clear communication with internal teams and clients
• Ensuring accuracy and compliance in the overall process

Preferred candidate profile

• Should have excellent Verbal Communication Skills.
• Should have worked in US Voice Process.

Perks and benefits

• 50,000/- Joining Bonus
• Unlimited Incentives