Customer Support Executive

.; Dadri, New Delhi, Gurugram District; On-site; INR 240,000 - 400,000; Full time

Job summary

Not disclosed is seeking a Customer Support Executive to handle customer queries via voice and provide timely resolutions. You will follow established processes and maintain logs of interactions. This role requires clear communication and a customer-first approach, with the ability to work under pressure in a fast-paced environment.

Ideal candidates can start immediately or with short notice. You'll collaborate with internal teams to ensure high service quality and customer satisfaction across

Qualifications

• Excellent communication skills.
• Customer-service-oriented approach.
• Ability to work in a fast-paced environment.
• Immediate joiners or candidates with short notice period preferred.

Responsibilities

• Handle customer queries through voice, depending on the process.
• Provide accurate and timely resolutions to customers.
• Maintain high customer satisfaction levels.
• Follow process guidelines and quality standards.
• Coordinate with internal teams whenever required.
• Maintain proper records of customer interactions.

Skills

Communication skills

Customer service

Fast-paced environment

Immediate joiner

Job description

Role & responsibilities

• Handle customer queries through voice, depending on the process
• Provide accurate and timely resolutions to customers
• Maintain high customer satisfaction levels
• Follow process guidelines and quality standards
• Coordinate with internal teams whenever required
• Maintain proper records of customer interactions

Preferred candidate profile

• Excellent communication skills
• Customer-service-oriented approach
• Ability to work in a fast-paced environment
• Immediate joiners / candidates with short notice period preferred