Customer Support Executive - International Voice Process

Team Vertex Cosmos; Jaipur; On-site; INR 240,000 - 360,000; Full time

Job summary

Team Vertex Cosmos in Jaipur, India, is hiring for an inbound voice customer support role to assist US customers. You will handle inquiries, guide orders, payments, returns and related concerns with professionalism and courtesy.

The ideal candidate has excellent English communication, strong listening and interpersonal skills, is comfortable with rotational shifts and weekly offs, and can maintain accurate customer records.

Qualifications

• Excellent verbal and written English communication required.
• Freshers welcome with strong English.
• Strong listening and interpersonal skills.
• Problem-solving and customer-focus are essential.
• Comfortable with rotational shifts and US calls.
• Basic computer skills and typing proficiency.

Responsibilities

• Handle inbound calls from US customers.
• Understand and resolve customer queries professionally.
• Assist customers with orders, products, payments, returns and related concerns.
• Provide accurate information and resolutions.
• Maintain customer records in the system.
• Follow quality, compliance, productivity and attendance standards.
• Maintain a positive, customer-focused approach during interactions.

Skills

English Fluency

Listening Skills

Interpersonal Skills

Problem-solving

Customer-focused

Typing skills

Freshers welcome

Job description

Role & responsibilities

Handle inbound calls from US customers.

- Understand and resolve customer queries professionally.

- Assist customers with orders, products, payments, returns and related concerns.

- Provide accurate information and appropriate resolutions.

- Maintain customer information and interaction records in the system.

- Follow quality, compliance, productivity and attendance standards.

- Maintain a positive and customer-focused approach throughout every interaction.

Preferred candidate profile

Excellent verbal and written English communication skills.

- Candidates with International Voice / US Voice / International BPO experience preferred.

- E-commerce, retail, customer service or inbound voice experience will be an added advantage.

- Freshers with strong English communication skills may also be considered.

- Good listening, interpersonal and problem-solving skills.

- Comfortable working in rotational shifts and rotational weekly offs.

- Comfortable handling US customers over voice calls.

- Customer-focused, professional and confident personality.

- Basic computer and typing skills.

- Candidates willing to work with the organization for the long term preferred.

- Immediate joiners / candidates with short notice period preferred.