Customer Support Executive

Mentora Academy; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Mentora Academy in Bengaluru seeks a detail-focused operations professional to handle day-to-day business process activities and manage customer queries via calls, email, or other channels. You will maintain accurate customer data, follow SOPs, and meet daily targets while coordinating with internal teams to resolve issues and ensure timely completion of tasks.

The role requires good verbal and written communication, basic MS Office/Google Workspace skills, and strong problem-solving abilities.

Qualifications

• Good verbal and written communication skills.
• Basic knowledge of MS Office/Google Workspace.
• Good typing and computer skills.
• Ability to work with targets and deadlines.
• Problem-solving and analytical skills.
• Willingness to work in rotational or US shifts, if required.
• Good teamwork and coordination skills.

Responsibilities

• Handle day-to-day business process operations as per company guidelines.
• Manage customer/client queries through calls, emails, or other communication channels.
• Process and maintain accurate customer and business-related information.
• Ensure all assigned tasks are completed within the required timelines.
• Follow standard operating procedures (SOPs) and quality guidelines.
• Maintain accuracy and productivity while handling daily targets.
• Coordinate with internal teams to resolve issues and complete processes smoothly.
• Maintain proper documentation and update records regularly.
• Monitor assigned work and ensure service-level agreements (SLAs) are met.
• Identify process-related issues and escalated them to the concerned team or supervisor.
• Participate in process improvement and quality initiatives.
• Prepare daily/weekly reports and share updates with the reporting manager.
• Maintain confidentiality of company and client information.
• Follow company policies, attendance requirements, and professional standards.

Skills

Verbal communication

Written communication

MS Office/Google Workspace

Typing

Target-driven

Problem solving

Teamwork

US shifts willingness

Tools

MS Office/Google Workspace

Job description

Role & responsibilities

• Handle day-to-day business process operations as per company guidelines.
• Manage customer/client queries through calls, emails, or other communication channels.
• Process and maintain accurate customer and business-related information.
• Ensure all assigned tasks are completed within the required timelines.
• Follow standard operating procedures (SOPs) and quality guidelines.
• Maintain accuracy and productivity while handling daily targets.
• Coordinate with internal teams to resolve issues and complete processes smoothly.
• Maintain proper documentation and update records regularly.
• Monitor assigned work and ensure service-level agreements (SLAs) are met.
• Identify process-related issues and escalated them to the concerned team or supervisor.
• Participate in process improvement and quality initiatives.
• Prepare daily/weekly reports and share updates with the reporting manager.
• Maintain confidentiality of company and client information.
• Follow company policies, attendance requirements, and professional standards.

Preferred candidate profile

• Good verbal and written communication skills.
• Basic knowledge of MS Office/Google Workspace.
• Good typing and computer skills.
• Ability to work with targets and deadlines.
• Problem-solving and analytical skills.
• Willingness to work in rotational or US shifts, if required.
• Good teamwork and coordination skills.