Senior Customer Care Executive

Tech Mahindra; Dadri; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Both side cab facility

Incentives

5 days working

Job summary

Tech Mahindra is hiring for an International Voice Process / Customer Support Executive in India. The role requires handling international inbound calls and providing effective customer support to resolve queries.

Candidates should have at least 1 year of International Voice experience in a BPO, excellent English communication (verbal & written), strong customer handling and problem-solving skills, and willingness to work night or rotational shifts. Incentives and cab facility are perks.

Qualifications

• Minimum 1 year of experience in International Voice Process from BPO Company
• Excellent English communication skills (verbal & written)
• Strong customer handling & problem-solving skills
• Flexibility working in night / rotational shifts

Responsibilities

• Handle international inbound calls and provide customer support
• Resolve queries effectively while maintaining CSAT and quality standards

Skills

Excellent English communication

Customer handling

Problem-solving

Night shifts

Job description

International Voice Process / Customer Support Executive role. Key

Responsibilities:

• Minimum 1yr+ experience in International Voice
• Handled international inbound calls
• Provide customer support and resolve queries effectively
• Ensure high customer satisfaction (CSAT) and quality standards

Eligibility Criteria:

• Minimum 1 year of experience in International Voice Process from BPO Company
• Excellent English communication skills (verbal & written)
• Strong customer handling & problem-solving skills
• Flexibility working in night / rotational shifts

Perks & Benefits

• Both side cab facility
• Incentives
• 5 days working