Customer Support Executive

Capgemini; Dadri; Hybrid; INR 250,000 - 350,000; Full time

Job summary

Capgemini is seeking enthusiastic freshers for our Customer Support Voice Process in India. You will handle customer calls, provide timely resolutions, and ensure a positive experience over the phone. The role requires good English and regional language skills, basic computer knowledge, and willingness to work in shifts.

Freshers are welcome to apply and may join as part of our customer support team with opportunities to grow through on-the-job training and performance-based progression.

Qualifications

• Freshers are welcome to apply.
• Any Graduate / Undergraduate.
• Good verbal communication skills in English and regional language.
• Basic computer knowledge.
• Willingness to work in shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Resolve customer queries and complaints effectively to ensure satisfaction.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update call details in the system.
• Meet quality and productivity targets and deliver a positive customer experience over phone calls.

Skills

Freshers welcome

English + regional

Good communication

Basic computer knowledge

Education

Graduate / Undergraduate

Job description

Role & responsibilities

We are looking for enthusiastic and customer-focused freshers to join our Customer Support Voice Process team. The role involves handling customer queries, providing timely resolutions, and ensuring a positive customer experience over phone calls.

Preferred candidate profile

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints effectively.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update call details in the system.
• Meet quality and productivity targets.
• Ensure high levels of customer satisfaction.

Eligibility:

• Freshers are welcome to apply.
• Any Graduate / Undergraduate.
• Good verbal communication skills in English and regional language.
• Basic computer knowledge.
• Willingness to work in shifts