Customer Support Executive - Voice

TP; Kolkata; On-site; INR 300,000 - 500,000; Full time

Job summary

TP in Kolkata is seeking candidates for a role focused on handling customer inquiries and providing excellent service. The ideal candidate will have a minimum of 1 year of experience in CRM or related fields.

The role requires strong communication skills, problem-solving abilities, and proficiency with computer applications. Collaborating with teams to ensure customer satisfaction and developing relationships is essential.

Qualifications

• Minimum 1 year of experience in CRM/IT Enabled Services/BPO.
• Proficient in using computer applications and software.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Collaborate with internal teams to achieve business objectives.
• Develop and maintain strong relationships with customers.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Teamwork skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements.
• Develop and maintain strong relationships with customers.
• Identify and escape complex issues to senior management.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in CRM/ IT Enabled Services/BPO.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in using computer applications and software.
• Excellent interpersonal and teamwork skills.
• Adaptability to changing situations and priorities.
• Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.