Customer Support Executive (Voice Process)

FIS; Gurugram District; On-site; INR 260,000 - 360,000; Full time

Job summary

FIS in India is seeking a voice-based customer support specialist to handle service inquiries, account requests, and general assistance. You will deliver high-quality interactions, document updates in systems, and strive to meet quality and productivity goals.

Strong English communication and a customer-first mindset are essential, with flexibility for shifts in a fast-paced environment. This role offers growth in a dynamic contact center setting.

Qualifications

• Excellent verbal and written communication in English.
• Nice to have knowledge of international voice processes or contact centers.
• Strong customer-focused mindset with a passion for helping others.
• Good problem-solving and analytical thinking skills.
• Basic computer proficiency including Microsoft Office and business apps.
• Able to listen actively, learn quickly, and adapt in a fast-paced environment.
• Strong interpersonal skills and confident communication.
• Ability to manage priorities, work in shifts, and meet performance expectations.

Responsibilities

• Handle customer interactions through voice channels in a professional and courteous manner.
• Assist customers with service inquiries, account-related requests, and general support needs.
• Deliver excellent customer experiences while meeting quality and productivity goals.
• Understand customer concerns, identify solutions, and elevate issues when required.
• Document customer interactions and updates in business systems with accuracy.
• Communicate information clearly to customers across diverse backgrounds.
• Follow defined processes, compliance requirements, and service-level commitments.
• Contribute ideas to enhance customer satisfaction and team performance.
• Manage multiple interactions while maintaining accuracy and attention to detail.
• Collaborate with team members, participate in training, and continuously develop new skills.

Skills

Verbal communication

Written communication

English fluency

Customer focus

Education

Graduate or 12th pass

Tools

Microsoft Office

Job description

Role & responsibilities

• Handle customer interactions through voice channels in a professional and courteous manner
• Assist customers with service inquiries, account-related requests, and general support needs
• Deliver excellent customer experiences while meeting quality and productivity goals
• Understand customer concerns, identify solutions, and elevate issues when required
• Accurately document customer interactions and updates in business systems
• Communicate information clearly and effectively to customers across diverse backgrounds
• Follow defined processes, compliance requirements, and service-level commitments
• Contribute ideas to enhance customer satisfaction and team performance
• Manage multiple customer interactions while maintaining accuracy and attention to detail
• Collaborate with team members, participate in training programs, and continuously develop new skills

Preferred candidate profile

• Graduate of any discipline or minimum 12th (higher secondary) pass
• Excellent verbal and written communication skills in English
• Nice to have knowledge in an international voice process, customer service, or contact center environment
• Strong customer-focused mindset with a passion for helping others
• Good problem-solving and analytical thinking skills
• Basic computer proficiency, including familiarity with Microsoft Office and business applications
• Ability to listen actively, learn quickly, and adapt to a fast-paced environment
• Strong interpersonal skills with the ability to build rapport and communicate confidently
• Ability to manage priorities, work in shifts, and meet performance expectations