Senior Customer Support Executive

wroots global pvt ltd; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

wroots global pvt ltd in Bangalore is seeking a Senior Customer Support Executive for International Voice, Non-Voice and Blended processes. The role focuses on handling inbound interactions from international clients with professional, accurate support.

The ideal candidate has excellent English communication, prior experience in US/UK/Australia voice processes, and the ability to resolve queries quickly while maintaining high customer satisfaction.

Qualifications

• Excellent English communication skills (verbal and written) with clear neutral accent.
• Prior experience in US/UK/Australian voice processes is mandatory.
• Strong problem-solving and customer-handling abilities.
• Ability to work in fast-paced international support environments.
• Immediate joiners will be given preference.

Responsibilities

• Handle inbound customer queries from international clients professionally.
• Understand concerns and provide effective solutions within defined timelines.
• Ensure high levels of customer satisfaction by resolving queries promptly and accurately.
• Manage and resolve customer complaints and escalations with professionalism.
• Meet and maintain individual and team performance metrics, including quality standards and CSAT targets.
• Collaborate with internal teams to ensure efficient resolution of complex customer issues.
• Maintain proper documentation and follow company processes and compliance standards.

Skills

English communication

US/UK/Australia voice experience

Problem solving

Customer handling

Fast-paced environment

Immediate joiners

Job description

Job Title: Senior Customer Support Executive (International Voice, Non Voice & Blended Process)

Location: Bangalore

Eligibility & Requirements

• Excellent English communication skills (both verbal and written) with a clear and neutral accent.
• Prior experience in US UK Australian voice process is mandatory.
• Strong problem-solving ability and customer-handling skills.
• Ability to work in fast-paced international support environments.
• Immediate joiners will be given preference.

Job Description

We are looking for Senior Customer Service Representatives for an International Voice Process. The role involves handling inbound customer interactions from international clients and providing prompt, accurate, and professional support. The ideal candidate should possess excellent English communication skills, prior experience in international voice support, and the ability to handle customer queries efficiently while maintaining a high standard of customer satisfaction.

Key Responsibilities

• Handle inbound customer s from international clients in a professional and courteous manner.
• Understand customer concerns and provide effective solutions within defined timelines.
• Ensure high levels of customer satisfaction by resolving queries promptly and accurately.
• Manage and resolve customer complaints and escalations with professionalism.
• Meet and maintain individual and team performance metrics, including quality standards, customer satisfaction scores, and productivity targets.
• Collaborate with internal teams to ensure efficient resolution of complex customer issues.
• Maintain proper documentation and follow company processes and compliance standards.

Work Schedule: 5 Days Working 2 Days off Shifts: UK Shift US Shift Age Criteria: Candidates up to 38 years are preferred. However, applicants up to 40 years may be considered if they demonstrate exceptional English communication skills. Opportunity to work with global clients in an international support environment. Experience Candidates only! Immediate Joiner's Only!