Associate / inbound / customer support / voice / Senior Advisor / BPO

Rivera Manpower Services; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Job summary

Rivera Manpower Services in Bangalore invites a Senior Customer Support Executive to join our US shift operations. You will handle international customer inquiries via voice/email/chat and ensure timely resolutions within SLAs, while maintaining quality and process compliance.

The role requires 1–7 years in international customer support or BPO, excellent English, and readiness for night US shifts. Immediate joiners preferred and you’ll collaborate with global teams.

Qualifications

• Excellent English communication skills.
• Experience in international customer support / BPO / voice process.
• Comfortable working in US shifts.
• Immediate / short-notice joiners preferred.

Responsibilities

• Handle customer queries and provide effective resolutions through voice/email/chat channels.
• Manage escalations and ensure timely resolution within defined SLAs.
• Communicate professionally with international customers.
• Handle service requests, complaints, and follow-ups.
• Coordinate with internal teams and stakeholders for issue resolution.
• Maintain accurate customer records and process documentation.
• Ensure adherence to quality, compliance, and process guidelines.
• Achieve defined productivity, quality, and customer satisfaction targets.

Skills

Excellent English communication skills

International customer support / BPO /

US shift readiness

Strong customer-handling and problem‑_

Escalation management

Education

Graduate / Undergraduate

Job description

HIRING SENIOR CUSTOMER SUPPORT | US SHIFT

Role: Senior Customer Support Executive
Process: International Customer Support
Shift: US Shift / Night Shift
Salary: Up to 6.5 LPA
Location: Bangalore
Experience: 1 to 7 Years
Qualification: Graduate / Undergraduate

Key Responsibilities

• Handle customer queries and provide effective resolutions through voice/email/chat channels.
• Manage escalations and ensure timely resolution within defined SLAs.
• Communicate professionally with international customers.
• Handle service requests, complaints, and follow-ups.
• Coordinate with internal teams and stakeholders for issue resolution.
• Maintain accurate customer records and process documentation.
• Ensure adherence to quality, compliance, and process guidelines.
• Achieve defined productivity, quality, and customer satisfaction targets.

Candidate Requirements

• Excellent English communication skills.
• Experience in international customer support / BPO / voice process.
• Comfortable working in US shifts.
• Strong customer-handling and problem-solving skills.
• Ability to manage escalations and difficult customer interactions.
• Immediate / short-notice joiners preferred.