Customer Service Representative

wroots global pvt ltd; Bangalore Rural; On-site; INR 280,000 - 420,000; Full time

Job summary

Wroots Global Pvt Ltd in Bangalore is hiring for an International Voice Process Customer Service Representative. You will handle inbound queries from international clients, providing effective solutions with a professional tone and strong problem-solving skills.

The role requires fluent English communication and prior experience in US/UK/Australia voice processes. Shifts follow UK hours; immediate joiners only.

Qualifications

• Excellent English communication, both verbal and written.
• Experience in US/UK/Australian voice processes.
• Accent-neutral, clear and confident communication.

Responsibilities

• Handle inbound queries from international customers professionally.
• Identify and resolve customer complaints with timely solutions.
• Maintain high customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics (handle time, CSAT, resolution).
• Collaborate with cross-functional teams to resolve escalated issues.
• Work location: Bangalore; UK shift schedule; 5 days work with 2 days off.

Job description

Customer Service Representative - International Voice Process

* Requirements:-

• - Excellent Communication in English.
• - Prior experience in US/UK/Australian voice process.
• - Fluent English Communication Skills (verbal & written) must be
• clear, confident, and neutral/accent-neutral.
• - Experienced are welcome to apply!
• - Immediate joiners only.

* Job Description:

As an International Voice Process Associate for a Customer Service Representative domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

* Key Responsibilities:

• - Handle inbound queries from customers in a professional and friendly manner.
• - Identify and resolve customer complaints by providing timely solutions.
• - Maintain a high level of customer satisfaction by addressing inquiries promptly.
• - Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• - Work collaboratively with cross-functional teams to resolve escalated issues.
• - Work Location: Bangalore
• - Shifts: UK Shift (5 days work2 days off)
• - Immediate Joiners Only!