Senior Customer Service Executive

Muthoot Fincorp Limited; Tenkasi; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to strengthen customer relations and drive branch profitability in the lending/financial services space. You will promote products, manage daily transactions, and execute referral programs to acquire customers.

Fresh graduates or candidates with up to 1 year of lending/financial services experience are encouraged to apply. Strong communication in local language and English is essential, with a focus on data accuracy and

Qualifications

• Graduate with understanding of lending/financial services.
• Ability to promote products and maintain customer relations.
• Freshers or up to 1 year of experience in financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and referrals for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving their financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services