Senior Customer Service Executive

Muthoot Fincorp Limited; Cuttack; In loco; INR 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive in India to enhance customer experience and drive branch profitability. You will manage day-to-day transactions, build lasting client relationships, and promote financial products with a digital mindset.

Key tasks include maintaining data integrity, conducting promotional activities, and leveraging referrals to acquire customers, while ensuring adherence to branch processes and service standards.

Competenze

• Graduate with 1 year lending/financial services experience.
• Strong communication skills in local language and English.
• Customer-focused with ability to build and retain relationships.

Mansioni

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Conoscenze

Customer Service

Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Communication Skills

Local language

English

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services